Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel. If you are making payment using another cardholder's credit card, kindly provide the following to the hotel prior to your arrival: 1) Authorization letter with cardholder's signature 2) Copy of the cardholder's card (front and back of card with cardholder's signature) Please note that hotel may contact the cardholder for verification purposes. According to the requirements under Vietnamese law, clients must present their Identification Papers/ Passport and Birth Certificate (for children) of each passenger in the group at check-in. In the absence of birth certificates for children, Guests and Tour Operator agree that children’s ages will be converted from their heights. Please note that VinOasis Phu Quoc will take and use guests' photos for the purpose of statistics and stay management. The property is committed not to use or provide guests' photos to a third party which does not belong to Vingroup. Guests are responsible for checking the room furnishing and facilities, foods or drinks in minibar upon check-in and check-out as per regulations of the resort.

Please note that rate is not inclusive of VinWonder & Safari Ticket

With the announcement of the Kien Giang Tourism Department, all passengers arriving in Phu Quoc need to have a negative Covid-19 test result within 24 hours. Therefore, please conduct the test and show the test results when you come to check-in at Vinpearl.

For customers who have not been tested before, Vinpearl will cooperate with Vinmec Phu Quoc to support customers to be tested at the hotel (500,000 VND/customer). Please contact to Reservation at hotline 02973. 866688 to get more information.

Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Tené en cuenta que todos los pedidos especiales están sujetos a disponibilidad y pueden comportar suplementos.

Informá a Wyndham Grand Phu Quoc con antelación tu hora estimada de llegada. Para hacerlo, podés usar el apartado de pedidos especiales al hacer la reserva o ponerte en contacto directamente con la propiedad. Los datos de contacto aparecen en la confirmación de la reserva.

Es necesario realizar el pago antes de la llegada a través de transferencia bancaria. El alojamiento se pondrá en contacto contigo después de reservar para darte las instrucciones.

Los huéspedes menores de 18 años solo pueden hacer el check-in si están acompañados por su padre, madre o tutor legal.

Se solicita un depósito contra daños de VND 1.000.000 al llegar. Se va a cobrar en efectivo. Se te devuelve después del check-out. Se va a reembolsar en efectivo la totalidad de tu depósito. Esto está sujeto a una inspección por parte de la propiedad.