For security purposes, the property requires the credit card used to secure the reservation and a photo ID at check-in.

Government-issued photo identification and a credit card is required at check-in for incidental charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Please note that this property can only accept service animals. Pets, therapy animals, and emotional support animals are not allowed.

The name on the reservation must match the name of the guest who is checking in.

Any advance deposit previously collected on the credit card used to book the reservation will be refunded to the card on file and payment will be obtained on the credit card presented by the guest at check-in.

Please note that the daily resort fee is taxable and includes towels, free local calls, and toll free calls.

Rooms are serviced before and after checkout. Housekeeping is not available at this time.

Office hours are as follows:

08:00 until 18:00 Monday through Saturday

09:00 until 17:00 Sunday

Guest checking in after hours must call the property prior to arrival.

Due to city occupancy and fire codes, please disclose the exact amount of guests who will be traveling on your reservation. Please note that the maximum occupancy per room is 6 guests and all children are to be considered in the maximum occupancy of 6.

RENOVATION ALERT: As part of our efforts to enhance and maintain the property, three buildings will be undergoing column and patio restoration from June through October 2025. The project will be carried out in phases follows:

• Building 3: Lasting 4 weeks

• Building 2: Lasting 4 weeks

• Building 1: Lasting 6 weeks

Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Tené en cuenta que todos los pedidos especiales están sujetos a disponibilidad y pueden comportar suplementos.

Informá a Hilton Vacation Club Charter Club Naples Bay con antelación tu hora estimada de llegada. Para hacerlo, podés usar el apartado de pedidos especiales al hacer la reserva o ponerte en contacto directamente con la propiedad. Los datos de contacto aparecen en la confirmación de la reserva.

Se solicita un depósito contra daños de US$200 al llegar. Se va a cobrar mediante tarjeta de crédito. Se te devuelve dentro de los 14 días posteriores al check-out. Se va a reembolsar el depósito en su totalidad mediante tarjeta de crédito. Esto está sujeto a una inspección por parte de la propiedad.