-For security purposes, guests are required to present the original credit card used for payment upon check-in.

-The card must be verified through our Electronic Data Capture (EDC) system in accordance with banking security guidelines.

-If the original credit card cannot be presented, the hotel reserves the right to charge another available credit card or an alternative payment method provided at check-in.

-Any prior payments made will be refunded to the original credit card, with a 5% deduction for credit card fees.

-Please note that in cases of missing or damaged items, such as furniture, electronics, stained linens or towels, resulting from guest’s actions.

-Guests will be responsible for covering the repair, replacement, or cleaning costs.

-Any special requests are subject to availability upon check-in. While we will make every effort to accommodate your preferences.

-Guests under the age of 18 can only check in with a parent or official guardian.

-Please note that the hotel requires advance notice of your expected arrival time.

-You can provide this information either in the Special Requests box during booking or by contacting the hotel directly using the contact details provided in your confirmation.

Las personas menores de 18 años solo pueden alojarse si van acompañadas de alguno de sus progenitores o tutores legales.