- We strictly DO NOT allow a group of more than 8 people. In case of a group of 4 or more, you might be purposefully allotted different dorm rooms. Further, if the group behavior is deemed unfit at the property, the Zostel Property Manager, upon subjective evaluation, retains the full right to take required action which may also result in an on-spot cancellation without refunds.

- Children below 18 years of age are not permitted entry/stay at any of our hostels, with or without guardians. We do not recommend families.

- We only accept a government ID as valid identification proof. No local IDs shall be accepted at the time of check-in.

- Guests are not permitted to bring outsiders inside the hostel campus.

- We believe in self-help and do not provide luggage assistance.

- Drugs and any substance abuse is strictly banned inside and around the property.

- During the monsoon season, room service for meals and drinks will not be available.

- Due to the remoteness of the location, Wi-Fi and cellular connectivity issues may occur during heavy rains.

- In case of a power outage, please wait while we switch on the backup. During heavy rains, electric supply can sometimes be erratic—we regret the inconvenience caused.

Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Tené en cuenta que todos los pedidos especiales están sujetos a disponibilidad y pueden comportar suplementos.

Informá a Zostel Plus Lonavala con antelación tu hora estimada de llegada. Para hacerlo, podés usar el apartado de pedidos especiales al hacer la reserva o ponerte en contacto directamente con la propiedad. Los datos de contacto aparecen en la confirmación de la reserva.

Es necesario realizar el pago antes de la llegada a través de transferencia bancaria. El alojamiento se pondrá en contacto contigo después de reservar para darte las instrucciones.