Five-Star Hotels in Batu Ferringhi

We had a wonderful stay. The room was amazing and the staff were helpful and friendly. The only thing that could have been better would be more smoking areas, as there was only one.

All staff were exceptionally friendly

Excellent hotel for relaxing. Great access to the beach. Amazing SPA.

Comfortable, clean and friendly. The staff are all amazing

Good breakfast spread. Beach is accessible and convenient. Staff service was very good. Hotel was very clean. Near to night market and local food

The service, spaciousness of the apartments, and buffet breakfast was tremendous. We stayed in a 1 bedroom apartment with a family of 3, 2 adults and a 14 year old. We called and emailed in advance to arrange a second bed (roll out, all made up). All sorted perfectly by the hotel. A great stay! 😊

Excellent service from manager ,front desk, door man, housekeeping,spa and at breakfast! Beautiful rooms with amazing view! We love it

The service, pool, room, breakfast and atmosphere were great. Especially the breakfast, room and pool were excellent. We are very satisfied and will come back to a Ascott hotel for sure.

Location, price, familiarity and great breakfast buffet.

The staff are spectacular! The moment we arrived on site with our luggage, a staff member approached and asked if we are checking in and he took care of loading our luggage while giving us directions to the reception on the 3rd floor. While we were checking in, we got complimentary icecream and our bags were brought to our room shortly after we went inside the room. Beds were king sized and comfortable, linen was clean, and the pillows were awesome! AC worked well and there us a mini fridge with complimentary drinks and some small snacks (wafer cookie and chocolate covered nuts) Black out curtains ensured we could sleep through the night (maybe set an alarm if you wanted to get up early otherwise you'll think it's still the middle of the night when it's 10am!) Breakfast buffet was a great value and some dishes and drinks changed daily. You can get nasi lemak, fried noodles, salad, assortment of pastries and bread, icecream, soup noodles, steamed buns and sticky rice, congee, and there is a coffee machine too (i didnt use it but it looked popular!) Housekeeping comes by daily and if you're in the room they will check if you'd like anything changed or the room cleaned, very friendly and kind staff. The driveway in front of the hotel lobby is managed by a security guard all day long. He works hard to direct traffic and keep things moving , especially since people are hailing cars and constantly getting picked up or dropped off. He took time to help us load up bags into our car when we were leaving and that was greatly appreciated. A minor thing was our room had some bug husks near the ceiling on one wall and it looks like the bugs are all gone, just had these old shells left behind. The front desk staff immediately got housekeeping to clear it when we mentioned it, and they also offered to change the room for us too! We stayed in the same room in the end because there was no issue with the room especially after it was all cleaned up.